Weekly Executive Operations · 14 branches

Week 41 · Oct 5 – Oct 11, 2026

Compared with Week 40 · Sep 28 – Oct 4, 2026Draft – in progress

Where are we now?

Overall Branch Performance

82.6

avg. score / 100

82.5 82.6 +0.1

Critical

was 2

Attention

was 5

On Track

was 7

TUG 60LU 66GAP 74BAN 79MIN 82LIP 83BAG 84CDO 85LLC 86SFP 87GMA 89TAR 92ANG 94GUA 95

What changed from last week?

Headlines

Network performance up 0.1 pts to 82.6
La Union dropped to Red
Gapan recovered from Red
San Fernando Pampanga moved to Green
Banilad slipped to Yellow
Open critical concerns rose 7 → 8
Overdue actions fell 12 → 11
3 executive decisions overdue

“Network average improved, but La Union City dropped to Red after flooding and Cebu Banilad slipped to Yellow on equipment downtime. Gapan recovered to Yellow and San Fernando Pampanga reached Green. Two executive decisions are overdue.”

Branch Performance · Monthly Sales

Previous Month vs Current Month

Per-branch details

September 2026

₱9.68M

of ₱10.45M target

92.6%

Full month

October 2026 · MTD

₱3.60M

of ₱10.45M target

34.4%

35% of month elapsed · pace 96.9%

Behind monthly pace (11)

Tuguegarao 71.3%
La Union 83.4%
Gapan 85.7%
Banilad 92.4%
Lipa 93.6%
San Fernando Pampanga 94.7%
Lapu Lapu 95.8%
CDO 98.6%
GMA 98.9%
Baguio 99.5%
Minglanilla 99.8%

Branch Performance · Weekly Sales

Weekly Sales vs Target

Per-branch details

Week 40 · Sep 28 – Oct 4, 2026

₱2.33M

of ₱2.39M target

97.2%

Week 41 · Oct 5 – Oct 11, 2026

₱2.27M

of ₱2.36M target

96.3%

Weekly target = monthly target ÷ days in month × 7

Below weekly target (9)

Tuguegarao 69.9% 68.7%
La Union 90% 77.9%
Banilad 100% 86.8%
Gapan 78.6% 88.6%
Lapu Lapu 100.1% 93.9%
Lipa 91% 95.9%
GMA 104.2% 96.2%
San Fernando Pampanga 89.5% 96.5%
Baguio 100.4% 98.3%

Branch Performance · KPIs

Booking, Show-Up & Closing Rate — Top 3 / Bottom 3

All branches

Booking Rate

Bookings ÷ inquiries

63.1%

prev 62.7% +0.4

Top 3

1Guagua72%+8
Promo campaign drove inquiries; Bundle packages easy to explain
2Angeles71.7%+2.8
Promo campaign drove inquiries; Bundle packages easy to explain
3CDO66.7%+1.9
Fast reply to FB/Viber inquiries (<10 min); Bundle packages easy to explain

Bottom 3

1La Union55.5%-1.8
Bad weather / flooding; Price objections vs competitor promo
2Tuguegarao57.1%-0.5
Many walk-in bookings without deposit; Doctor schedule gaps limited consults
3Minglanilla57.7%-7.3
Booking officer on leave

Show-Up Rate

Clients who showed up ÷ bookings

76.6%

prev 77.6% -1

Top 3

1Guagua88.8%+7
Promo campaign drove inquiries; Bundle packages easy to explain
2Lapu Lapu82.4%-0.7
Fast reply to FB/Viber inquiries (<10 min); Bundle packages easy to explain
3Tarlac81.2%+3.3
Fast reply to FB/Viber inquiries (<10 min); Bundle packages easy to explain

Bottom 3

1Tuguegarao63.2%-11.3
Many walk-in bookings without deposit; Doctor schedule gaps limited consults
2La Union71%-6.5
Bad weather / flooding; Price objections vs competitor promo
3Minglanilla74%-4.8
Booking officer on leave

Closing Rate

Closed sales ÷ show-ups

43.1%

prev 43.4% -0.3

Top 3

1Guagua49.8%+5.8
Promo campaign drove inquiries; Bundle packages easy to explain
2GMA49.7%+0.1
Fast reply to FB/Viber inquiries (<10 min); Senior consultant handling consultations
3CDO48.7%+10.4
Fast reply to FB/Viber inquiries (<10 min); Bundle packages easy to explain

Bottom 3

1Gapan35.5%-3.6
Fewer leads after promo ended
2Minglanilla37.3%-10.9
Booking officer on leave
3Tuguegarao37.9%+2.1
Many walk-in bookings without deposit; Doctor schedule gaps limited consults

Overall Branch Performance

82.6

82.582.6

+0.1· Improved

Branches On Track

0· No change

Branches Needing Attention

0· No change

Critical Branches

0· No change

Open Critical Concerns

+1· Declined

Overdue Action Items

1211

-1· Improved

Pending Executive Decisions

0· No change

Overall Compliance Rate

90.4%

90.7%90.4%

-0.3%· Declined

Automatically detected

Significant Status Changes

Full comparison

Yellow → Red

La Union 74 → 66 -8
Flooding closed branch 2 days; generator failure; 2 critical patient incidents.

Green → Yellow

Banilad 86 → 79 -7
X-ray machine down 4 days + 3 resignations in front desk team.

Red → Yellow

Gapan 67 → 74 +7
Turnaround plan working: staffing filled, complaints down 40%.

Yellow → Green

San Fernando Pampanga 84 → 87 +3
Two new nurses onboarded; queue time down 18%. Now On Track.

Leaders

Top 3 Performing

1Guagua
94 → 95+1Green
2Angeles
93 → 94+1Green
3Tarlac
91 → 92+1Green

Watch list

Bottom / At-Risk

1Tuguegarao
62 → 60-2Red
Ongoing pharmacist shortage and repeat patient complaints; ER triage backlog.
2La Union
74 → 66-8Red
Flooding closed branch 2 days; generator failure; 2 critical patient incidents.
3Banilad
86 → 79-7Yellow
X-ray machine down 4 days + 3 resignations in front desk team.

Week over week

Top 3 Most Improved

1Gapan
67 → 74+7Yellow
Turnaround plan working: staffing filled, complaints down 40%.
2San Fernando Pampanga
84 → 87+3Green
Two new nurses onboarded; queue time down 18%. Now On Track.
3Lipa
81 → 83+2Yellow
Faster turnaround on lab results

Week over week

Top 3 Most Declined

1La Union
74 → 66-8Red
Flooding closed branch 2 days; generator failure; 2 critical patient incidents.
2Banilad
86 → 79-7Yellow
X-ray machine down 4 days + 3 resignations in front desk team.
3Tuguegarao
62 → 60-2Red
Ongoing pharmacist shortage and repeat patient complaints; ER triage backlog.

Exceptions only

Patient & Operational Concerns

View all

13 open6 new7 carried2 resolved4 critical5 long outstanding

CriticalCarried over3 wks unresolved
Patient fall incident reported
Tuguegarao Bea Domingo (Finance)Since Sep 21, 2026
CriticalCarried over2 wks unresolved
Patient waiting time above 60 minutes at peak
La Union Rhea Salvador (Ops Manager)Since Sep 28, 2026
CriticalNew this week1 wk unresolved
Flooding forced 2-day branch closure
La Union Jun Pascual (HR Head)Since Oct 5, 2026
CriticalNew this week1 wk unresolved
Two critical patient incidents during generator outage
La Union Dr. Teresa Morales (Medical Director)Since Oct 5, 2026
+7 more high-priority items

Exceptions only

Staffing & Team Concerns

View all

4 open3 new1 carried0 resolved1 critical1 long outstanding

CriticalCarried over6 wks unresolved
Radiologic technologist on extended leave
Gapan Rhea Salvador (Ops Manager)Since Aug 31, 2026
HighNew this week1 wk unresolved
Low morale after schedule changes
La Union Jun Pascual (HR Head)Since Oct 5, 2026
HighNew this week1 wk unresolved
Low morale after schedule changes
Banilad Jun Pascual (HR Head)Since Oct 5, 2026
HighNew this week1 wk unresolved
3 resignations in front desk team
Banilad Jun Pascual (HR Head)Since Oct 5, 2026

Exceptions only

Compliance & Implementation Updates

View all

6 open1 new5 carried2 resolved3 critical4 long outstanding

CriticalCarried over5 wks unresolved
Fire safety certificate renewal delayed
Tuguegarao Atty. Noel Fernandez (Compliance)Since Sep 7, 2026
CriticalCarried over5 wks unresolved
PhilHealth accreditation requirements pending
Tuguegarao Engr. Dennis Ocampo (Facilities)Since Sep 7, 2026
CriticalNew this week1 wk unresolved
Waste management contractor compliance gap
La Union Bea Domingo (Finance)Since Oct 5, 2026
HighCarried over8 wks unresolved
Data Privacy Act training below 80% completion
San Fernando Pampanga Engr. Dennis Ocampo (Facilities)Since Aug 17, 2026
+2 more high-priority items

Overdue, blocked & due ≤ 3 days

Action Plans – Owners & Deadlines

11 overdueView all

45d overdueLowBlockedCarried over
Repair / replace X-ray tube with supplier
San Fernando Pampanga Rhea Salvador (Ops Manager) Aug 23, 2026
32%
41d overdueMediumIn progressCarried over
Submit DOH license renewal requirements
San Fernando Pampanga Jun Pascual (HR Head) Aug 27, 2026
33%
27d overdueLowIn progressCarried over
Negotiate emergency medicine supply contract
San Fernando Pampanga Ana Patricia Cruz Sep 10, 2026
29%
22d overdueMediumIn progressCarried over
Negotiate emergency medicine supply contract
Lipa Liza Marie Bautista Sep 15, 2026
87%
22d overdueLowIn progressCarried over
Fix online booking integration
Minglanilla Engr. Dennis Ocampo (Facilities) Sep 15, 2026
19%
21d overdueHighIn progressCarried over
Negotiate emergency medicine supply contract
Tarlac Jose Miguel Reyes Sep 16, 2026
71%
+5 more urgent actions

Needs management

Decisions / Support Needed

6 pending3 overdue2 resolved

View all

6 pending3 overdue2 resolved

Approval46d overdueCarried over
Approve emergency medicine procurement
San Fernando Pampanga Ana Patricia CruzDue Aug 22, 2026₱420,000.00
Budget45d overdueCarried over
Budget for replacement X-ray machine
Gapan Mark Anthony RamosDue Aug 23, 2026₱2,850,000.00
Policy Decision18d overdueCarried over
Decision on HMO partner renegotiation
Lipa Liza Marie BautistaDue Sep 19, 2026
ApprovalDue todayCarried over
Approve emergency medicine procurement
Minglanilla Rafael GonzalesDue Oct 7, 2026₱420,000.00
Operational Direction2d left
Direction on temporary branch closure during flooding
La Union Emmanuel CastilloDue Oct 9, 2026
Policy Decision3d left
Policy on weekend overtime pay cap
Minglanilla Rafael GonzalesDue Oct 10, 2026

Week 40 · Sep 28 – Oct 4, 2026

Last Week’s Top 3 Priorities & Results

1
Bring Gapan out of Red status
AchievedBea Domingo (Finance)Carried over
All 4 open findings closed; re-audit passed.
2
Stabilize Tuguegarao branch staffing
Partially achievedAtty. Noel Fernandez (Compliance)
Wait time down to 38 min average (target 30).
3
Reduce average patient waiting time to under 30 minutes
MissedEngr. Dennis Ocampo (Facilities)
Only 1 of 3 vacancies filled; offers declined.

Week 41 · Oct 5 – Oct 11, 2026

This Week’s Top 3 Priorities

Edit

1
Stabilize Tuguegarao branch staffing
In progressAtty. Noel Fernandez (Compliance)Carried over
2
Complete DOH license renewals for 4 branches
Not startedBea Domingo (Finance)
3
Launch EMR phase 2 in Visayas branches
Not startedDr. Teresa Morales (Medical Director)